Before the first apparition of Charles' face, check the broken down door right over the table and look into it to hear Alma crying. However, you usually cannot see her.To actually see Alma, go back to the pair of double doors you saw before you saw the broken table. Open and close them repeatedly and eventually the "Incoming: Unknown Origin" will appear. Keep doing this. After a couple more minutes, the doors will disappear and you will enter a paranormal vision.